There will be three listening texts and the examination should last no longer than 30 minutes. One text will be a dialogue in a relevant hospitality or tourism-based setting. One will be a monologue and the other will vary. There will be at least one text based on a customer service encounter and another involving communication between professionals. The language will be informal or semi-formal spoken English. The texts will be read to you by the invigilator. The texts will be read three times at level 1 and twice at level 2.