Speaking and Writing
Talk about the organization of kitchens in hotels + restaurants
Introduce oneself and others
Describe local and generic dishes
Describe positions and location of objects and facilities
Give/ask for directions
Ask questions relevant to reservations
Receive and seat guests
Describe drinks (and cocktails)
Make recommendations about dishes
Refer complaints accurately
Deal with payment of bills
Write a confirmation of a booking
Talk about hotel staff organization
Explain itineraries of planned holidays
Ask and answer questions about booking and reservations
Give basic information about local places of interest
Describe hotel facilities and services
Talk about local transport services
Ask and answer interview-type questions
Write a simple CV
Greet and deal with arriving guests
Give advice and recommendations about travel
Describe local crafts, styles and specialties
Reply to enquires from individuals and agents
Give information about local customs and festivals.
Listening and Reading
Understand and follow directions
Understand and note accurately booking details
Understand and follow times and timetables
Understand and follow instructions for setting up for a function
Understand and follow recipes
Understand complaints about food and service
Understand the format of bills
Understand roles, functions and duties of hotel staff
Understand relevant details from bookings and reservations
Understand relevant details from descriptions of places of interest
Understand relevant details from of hotels
Understand relevant details from features of resorts.
Level 2
Speaking and Writing
Give and ask for information about places, plans, schedules
Give information about job duties and organizational structures in their field
Describe and advise on locals places of interest
Describe hotel facilities and services
Respond effectively to complaints
Discuss and recommend courses of action about services
Deal effectively with enquiries and bookings
Write and pass on messages accurately
Describe and advice on local transport
Take and pass on orders from customers
Describe local and classic dishes
Respond effectively to requests for information from customers
Write brochure-style descriptions of local areas
Write CV’s and application letters
Give information about local customs and festivals
Write a response to a complaint
Writing a summary based on notes.
Listening and Reading
Read CV’s and application letters
Extract relevant information from descriptions of destinations and attractions
Extract relevant information from plans and schedules
Understand information connected with bookings and reservations
Extract relevant information from written bookings and reservations
Extract relevant information from customer complaints
Show detailed understanding of booking procedures
Extract relevant information from brochures for hotels and destinations
Understand discussions of issues in Tourism.
On completion of both levels, you will be able to:
Understand instructions and schedules relevant to work in the hospitality and tourism industries
Understand relevant details in descriptions of places with particular reference to hospitality and tourism
Deal with common administrative and organisational tasks in English
Deal with common customer service encounters in English
Participate in professional conversations relevant to their work
Speak at length about topics relevant to their work or themselves
Level 2 only - Follow a presentation of facts, details and events likely to occur in the CTH suite of professional management qualifications.
