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Casino Management |
CTH Diploma in Hotel and Casino Management
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with Work Experience Programme
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This module provides you an understanding of the casino business, its economic and social impacts and the regulatory environments. It provides an overview of the scope of the industry and the operation of casino games and activities. It will also look at how food and beverage operations can be managed to give hotel casinos a competitive advantage. |
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On completion of this module, you will be able to: |
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Examine the evolution and scope of the gaming industry |
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Discuss the operation of table games within the casino |
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Examine the layout, operation and variety of slot machines |
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Evaluate betting systems |
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Analyse casino gaming for high net-worth individuals and available player rating systems |
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Evaluate the social, economic and regulatory implications of casino gaming |
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Explore the management of the casino hotel food and beverage outlets. |
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This module provides you with an introduction and understanding of casino management. It provides an overview of the separate functions and activities that are within the scope of the casino business. It equips you with the knowledge of the organisational issues encountered in a casino and hospitality environment. |
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On completion of this module, you will be able to: |
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Examine the organisational structure and management of a casino |
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Analyse knowledge and understanding of casino marketing |
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Discuss the methods of casino accounting |
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Examine the different credit procedures and cage management |
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Understand the dynamics of cross cultural and diversity issues when |
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Examine methods for analysing casino statistics and numerical data |
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Understand the human resource aspects of casino management. |
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RG - Responsible Gambling
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This module has been designed for front line gaming industry professionals to promote a greater understanding of Responsible Gambling in accordance with the legislative requirements and worldwide standards. It will equip you with the skills required to assess and address responsible gaming issues in the Casino Gaming Environment. You will develop the knowledge to identify problem gambling and to provide information about professional treatment. |
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On completion of this module, you will be able to: |
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Describe and explain the scope of the gambling industry |
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Understand the legislative requirements relating to responsible gaming |
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Investigate how the gambling environment influences players’ behaviour |
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Describe the procedures for providing responsible gambling services in the casino environment |
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Understand the communication and administrative procedures involved in providing responsible gambling services |
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Identify problem gamblers, the at risk groups and available support. |
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FO Ops - Front Office Operations
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This module provides you an understanding of the systems and procedures required for effective Front Office Operations. It provides an overview of the function, supervisory and management aspects of the front office department to enable you to develop the knowledge and skills required to manage and supervise departmental processes and procedures within regulatory requirements. |
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On completion of this module, you will be able to: |
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Evaluate the role and functions of effective front office operations |
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Discuss in detail the role and function of reservations, receptionists and the cashiers department |
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Develop procedures for check-in and check-out to ensure customer satisfaction |
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Develop guest account processes that meet customer requirements |
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Illustrate the role that yield management and statistical reports play in maximising revenue for front office operations |
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Develop guest communication services to deliver high levels of customer service |
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Illustrate the role that yield management and statistical reports play in maximising revenue for front office operations. |
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HA Ops - Housekeeping and Accommodation Operations
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This module enables you to manage and supervise the operations of housekeeping and accommodation by understanding the range of different operational functions, systems and procedures. You will be able to contribute the delivery of effective housekeeping and accommodation facilities management as well as understand your safety and security responsibilities. |
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On completion of this module, you will be able to: |
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Evaluate the operational and supervisory aspects of running an accommodation operation
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Recommend housekeeping cleaning equipment and supplies for purchase |
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Design the key features of a linen and laundry department |
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Design the key features of a maintenance department |
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Evaluate the operational and supervisory aspects of running a leisure facility |
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Evaluate the role of security and safety in the housekeeping and accommodation department |
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Explore measures to improve the environmental responsibilities of the hotel. |
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Fin - Finance for Hospitality and Tourism
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This module enables you to understand, prepare and analyse financial and sales information within a hospitality and tourism context. You will be able to interpret financial accounts, handle credit and cash transactions for customers, as well as calculate and control costs. |
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On completion of this module, you will be able to: |
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Illustrate an understanding of the basic concepts of financial accounting processes |
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Differentiate between cash and credit transactions and their impact on the business, its systems and processes |
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Evaluate methods used to manage and control the purchasing process |
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Examine the different costs and processes for employee remuneration |
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Examine methods for analysing sales revenue |
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Develop selling price for goods and services. |
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Bus Ops - Business Operations in Hospitality and Tourism
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This module enables you to develop an understanding of the complexity of the hospitality and tourism business operations and allows you to develop the skills to undertake the activities that are expected of supervisors and managers with a hospitality and/or tourism business. You will also develop your own personal skills in management and leadership and your ability to deliver good levels of customer care. |
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On completion of this module, you will be able to: |
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Examine the key functional areas of business operations |
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Evaluate the role of management within tourism and hospitality organisations |
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Evaluate the skills required of management within tourism and hospitality organisations |
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Examine the systematic approach to recruitment, selection and training |
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Evaluate the role of communication in organisations |
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Evaluate the role of customer care in achieving organisational objectives |
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Evaluate the use of information technology within organisations. |
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Mktg - Marketing for Tourism and Hospitality
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This module enables you to develop an understanding of the complexity of the hospitality and tourism business operations and allows you to develop the skills to undertake the activities that are expected of supervisors and managers with a hospitality and/or tourism business. You will also develop your own personal skills in management and leadership and your ability to deliver good levels of customer care. |
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On completion of this module, you will be able to: |
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Analyse the role of marketing in a hospitality and tourism organisation |
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Develop a marketing plan for a hospitality and tourism organisation |
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Define customer needs |
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Develop marketing communications plans for a hospitality and tourism organisation |
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Examine the role of sales in a hospitality and tourism organisation. |
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GHI - The Global Hospitality Industry
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This module enables you to develop knowledge and an understanding of the scope, structure and future developments of the global hospitality industry, its operations and facilities. You will be able to understand the external influences on the industry and be able to develop quality approaches and management systems to improve performance and meet the needs of the organisation and its customers. |
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On completion of this module, you will be able to: |
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Examine the scope and future developments of the global hospitality industry |
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Evaluate the issues and influences affecting the hospitality industry |
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Critically evaluate the role of branding within the hospitality industry |
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Illustrate the distinctive features of accommodation |
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Illustrate the distinctive features of the food service industry |
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Develop effective quality management in the global hospitality industry. |
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