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Hotel Management |
CTH Diploma in Hotel Management
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with Work Experience Programme
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FB Ops - Food and Beverage Operations
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This module provides you with an understanding of the operational and supervisory aspects of running a food and beverage operation for a range of hospitality and tourism organisations and clients. You will appreciate the factors involved in meeting customer needs and also be able to produce an outline plan for specific food and beverage operations. |
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On completion of this module, you will be able to: |
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Evaluate the effectiveness of food and beverage operations |
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Develop appropriate methods of purchasing and storage of food and beverages |
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Analyse the effectiveness of different methods of food and beverages sale service |
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Develop and introduce menus and wine lists to meet customer requirements |
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Illustrate ability to arrange banqueting and functions. |
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FHHS - Food Hygiene, Health and Safety
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This module provides you with the ability to undertake your work in the hospitality industry adhering to hygiene, health and safety legislation and develop an understanding of the importance of and being able to maintain a hygienic and safe working environment. |
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On completion of this module, you will be able to: |
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Explain the basic concepts of hygiene, health and safety |
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Evaluate the impact of legislation on food hygiene, health and safety practices |
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Recommend processes to ensure a safe working environment |
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Illustrate how organisations apply food hygiene regulations |
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Develop risk assessment processes |
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Examine the fire procedures and regulations required within the hospitality industry |
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Evaluate the role of HACCP in controlling risk. |
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FO Ops - Front Office Operations
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This module provides you an understanding of the systems and procedures required for effective Front Office Operations. It provides an overview of the function, supervisory and management aspects of the front office department to enable you to develop the knowledge and skills required to manage and supervise departmental processes and procedures within regulatory requirements. |
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On completion of this module, you will be able to: |
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Evaluate the role and functions of effective front office operations |
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Discuss in detail the role and function of reservations, receptionists and the cashiers department |
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Develop procedures for check-in and check-out to ensure customer satisfaction |
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Develop guest account processes that meet customer requirements |
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Illustrate the role that yield management and statistical reports play in maximising revenue for front office operations |
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Develop guest communication services to deliver high levels of customer service |
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Illustrate the role that yield management and statistical reports play in maximising revenue for front office operations. |
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HA Ops - Housekeeping and Accommodation Operations
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This module enables you to manage and supervise the operations of housekeeping and accommodation by understanding the range of different operational functions, systems and procedures. You will be able to contribute the delivery of effective housekeeping and accommodation facilities management as well as understand your safety and security responsibilities. |
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On completion of this module, you will be able to: |
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Evaluate the operational and supervisory aspects of running an accommodation operation
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Recommend housekeeping cleaning equipment and supplies for purchase |
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Design the key features of a linen and laundry department |
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Design the key features of a maintenance department |
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Evaluate the operational and supervisory aspects of running a leisure facility |
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Evaluate the role of security and safety in the housekeeping and accommodation department |
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Explore measures to improve the environmental responsibilities of the hotel. |
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Fin - Finance for Hospitality and Tourism
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This module enables you to understand, prepare and analyse financial and sales information within a hospitality and tourism context. You will be able to interpret financial accounts, handle credit and cash transactions for customers, as well as calculate and control costs. |
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On completion of this module, you will be able to: |
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Illustrate an understanding of the basic concepts of financial accounting processes |
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Differentiate between cash and credit transactions and their impact on the business, its systems and processes |
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Evaluate methods used to manage and control the purchasing process |
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Examine the different costs and processes for employee remuneration |
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Examine methods for analysing sales revenue |
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Develop selling price for goods and services. |
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Bus Ops - Business Operations in Hospitality and Tourism
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This module enables you to develop an understanding of the complexity of the hospitality and tourism business operations and allows you to develop the skills to undertake the activities that are expected of supervisors and managers with a hospitality and/or tourism business. You will also develop your own personal skills in management and leadership and your ability to deliver good levels of customer care. |
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On completion of this module, you will be able to: |
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Examine the key functional areas of business operations |
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Evaluate the role of management within tourism and hospitality organisations |
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Evaluate the skills required of management within tourism and hospitality organisations |
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Examine the systematic approach to recruitment, selection and training |
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Evaluate the role of communication in organisations |
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Evaluate the role of customer care in achieving organisational objectives |
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Evaluate the use of information technology within organisations. |
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Mktg - Marketing for Tourism and Hospitality
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This module enables you to develop an understanding of the complexity of the hospitality and tourism business operations and allows you to develop the skills to undertake the activities that are expected of supervisors and managers with a hospitality and/or tourism business. You will also develop your own personal skills in management and leadership and your ability to deliver good levels of customer care. |
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On completion of this module, you will be able to: |
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Analyse the role of marketing in a hospitality and tourism organisation |
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Develop a marketing plan for a hospitality and tourism organisation |
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Define customer needs |
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Develop marketing communications plans for a hospitality and tourism organisation |
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Examine the role of sales in a hospitality and tourism organisation. |
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Tourism - The Tourism Industry
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This module develops your knowledge of the nature and structure of the tourism industry and its products from both a local and international perspective enabling you to acquire the knowledge to develop destinations and travel and tourism products whilst appreciating the impacts on destination economies, environments and cultures. |
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On completion of this module, you will be able to: |
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Examine the scope and future developments of the tourism industry |
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Evaluate the influences affecting the tourism industry |
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Analyse the range of tourism needs and the motivation to travel |
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Examine the factors that influence destination development. |
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GHI - The Global Hospitality Industry
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This module enables you to develop knowledge and an understanding of the scope, structure and future developments of the global hospitality industry, its operations and facilities. You will be able to understand the external influences on the industry and be able to develop quality approaches and management systems to improve performance and meet the needs of the organisation and its customers. |
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On completion of this module, you will be able to: |
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Examine the scope and future developments of the global hospitality industry |
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Evaluate the issues and influences affecting the hospitality industry |
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Critically evaluate the role of branding within the hospitality industry |
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Illustrate the distinctive features of accommodation |
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Illustrate the distinctive features of the food service industry |
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Develop effective quality management in the global hospitality industry. |
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